BeePanel support works by email at support@beepanel.io, the single address for every question: sales, support, licensing, refunds, privacy, and security.
What help covers
Your purchase includes email help with your account, purchase, license, activation, and recovery, and technical help for defects you can reproduce on the latest update available under an active update entitlement. Help is best effort, without a guaranteed response time. It does not include administering your PBX, customization, consulting, or operating BeePanel for you. The Terms of Service give the details.
Before you write
Many problems are explained in BeePanel itself:
- Management > Status shows what is not working and what to check; see Status and diagnostics.
- Settings editors show why a value was refused.
- Each command prints its
error:andhint:lines.
What to include
- The output of
beepanel version. - Your PBX distribution (FreePBX, Issabel, or plain Asterisk) and its version, and the Asterisk version shown on the Status page.
- What you did, what you expected, and what happened instead.
- The exact message BeePanel showed, copied as text.
- For a problem on the server, the related lines from
/var/log/beepanel/beepanel.log.
BeePanel never sends anything to support on its own; you choose what to share. Read log lines and screenshots before you send them, and remove phone numbers or names you do not want to share. Never send passwords or AMI and database secrets.