Operator
See line and call state, then transfer, park, pick up, or end calls within an assigned scope.
Features
BeePanel combines live PBX monitoring, server-authorized call and queue-agent control, call history, recordings, administration, backup, and updates in one product.
What each team can do
The same multilingual interface adapts to the permissions and PBX resources assigned to each account.
Supervisor
Monitor calls and queues, manage queue-agent availability and dynamic membership, and use listen, whisper, or barge only where separately authorized.
Administrator
Discover PBX capabilities, manage accounts and scopes, review setup changes, diagnose health, back up, and update.
Manager or auditor
Search authorized history, review permitted recordings and audit activity, and use Pro reports and exports.
Live PBX state
Extensions, queues, trunks, and conferences update in real time.
- Queue members show their membership and paused state, with a reason where the PBX supplies one
- Active calls show authorized caller identity, direction, channel, duration, and talk time where reliable
- After a connection loss, BeePanel fetches a fresh PBX snapshot and rebuilds the view on its own; no stale rows or ghost calls
Server-authorized call and queue control
Blind and attended transfer, hangup, park, and pickup are included, together with listen, whisper, and barge.
- Queue actions pause or resume a member and add or remove eligible dynamic members without editing PBX-managed configuration
- The server checks the account, the separate permission, the queue and target scope, and the available capability before each action
Call history deeper than the call log
BeePanel builds its own call history instead of exposing a PBX distribution’s flat call-log tables. Search by time, direction, participant, status, and PBX resource, while preserving in-progress, incomplete, and unknown outcomes.
Pro Pro builds full call detail from retained events: legs, participants, transfers, and queue intervals. It also adds queue analytics, richer reports, wallboards, PDF and CSV export, scheduled reports, bulk recording workflows, REST API, and webhooks.
Recordings linked to calls
Recordings appear with the call segments they belong to. Standard includes browser playback and single-recording download. Pro adds bulk access and export. Playback and download remain separate server-side permissions.
Local accounts, scopes, and audit
Local accounts support two-factor sign-in and recovery codes. Roles are editable permission bundles, while visibility and actions can be scoped independently to extensions, queues, trunks, recordings, and PBX resources. Security-relevant activity is recorded in the audit trail.
Guided setup, verified backups, controlled updates
One command on the server opens a guided web setup. BeePanel runs as a restricted service beside the PBX or on a separate host.
- Privileged changes are presented as a plan and applied only after approval
- Manual and scheduled backups can be verified and restored
- Signed online or offline updates require approval, preflight, a backup, and health checks
Everything above is Standard unless marked Pro. See the full comparison →
Multilingual product interface
Core workflows are responsive and keyboard operable, with selectable language packs and light and dark themes.
Planned for v1.x
These capabilities follow the first v1 release and are not part of the launch feature set.
- Web softphone for answering and placing calls from the browser (Standard)
- Presence and do-not-disturb state
- Additional Pro reporting and CRM integration
- Explicit opt-in transcription through customer-configured API providers